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Customer Contact Centers & Back Office Processing

Alorica
The Youngstown-Warren MSA has five major call center facilities in Mahoning and Trumbull counties. Located in Austintown, Boardman, Niles and Youngstown, these call centers employ nearly 4,200 workers. Additionally, there are a numerous back office positions within our local companies that develop customer relationships.

National companies such as AT&T, Alorica, Inc (formerly West Corporation), VXI Global Inc. and InfoCision (which has two centers in the area) host both inbound and outbound calling. Collectively they support customer inquiries for AT&T telephone services, DirecTV, Dish Network and Wells Fargo, as well as other corporations. These call centers also provide political polling, non-profit fundraising and market research services.

High-speed broadband data access in the Youngstown-Warren area is available through:  AT&T, CenturyLink, Comcast, Time Warner Cable, Armstrong Cable, T-Mobile and Sprint Nextel Corporation. These companies offer a combination of asymmetric DSL, cable modem, wireline, wireless and fiber products capable of supporting both large data centers and home agents. Additionally, two DRS data centers are located in the area and used for colocation, hosting, managed services and off-site data backup.

Workforce services are also available through OhioMeansJobs, Mahoning or Trumbull counties. The agency can provide comprehensive employee recruitment and hiring services at no cost to the company. OhioMeansJobs can provide a pool of applicants, pre-screen, test and interview prospective employees (on or off site) to generate a field of qualified workers.

For more information, please visit our Economic Development Data and Reports Library.