Vice President, Sales & Services
Rachel Flickinger joined the organization as vice president of Sales & Service in September 2015. She is responsible for the overall management and direction of the Sales and Services department, including membership development, retention, benefit programs and engagement, Chamber outreach and the Mahoning Valley Safety Council and Leadership Mahoning Valley programs.
Flickinger spent the last 15 years working in the telecommunications industry, most recently as the contact center manager/partnership services manager for Summit Advantage in Akron, a business process outsourcing (BPO) company, where she launched the company’s first outbound contact center, oversaw both inbound and outbound operations for all of Summit and received the company’s first Leadership Recognition award. Prior to working at Summit Advantage, Flickinger held various leadership positions at InfoCision, the second-largest privately held teleservices company in the nation. She received numerous awards for team development and performance over the years, contributed to the success of her division’s breaking sales records and ranked the #1 Call Center Manager in 2012.
The Salem resident earned her Bachelor of Science degree in Long Term Health Care Administration from Ohio University, where she also minored in Business Administration.